Returns & refunds

A storage piece needs to suit your home. If your choice does not work out, contact us within 30 days after delivery to begin a return.

Before packing it up

Please keep the item unused, with its original packaging, accessories and included parts. Measuring the outside and checking the supplied pieces is fine; avoid using, altering or assembling an item you intend to return. This condition does not limit help for a product that arrived damaged or defective.

Email [email protected] or call +1 818 277 1667. Include your order number, the item and the reason for returning it. For damage, a defect or a wrong item, photos of the item and packaging help us assess the issue.

Where returns go

Pack the item securely and include your order number and contact email inside. Send it to:

Dwelloft LLC
8660 Richard Rd Denver, CO 80229

You may contact us first for packing and return guidance. Use a tracked service and retain the receipt so the parcel can be followed.

Who pays for the return trip?

Dwelloft pays return shipping for defects, shipping damage and items sent in error. Contact us before purchasing a label for those cases so we can arrange the appropriate return method. For a change of mind, a sizing choice or another preference-based return, return shipping is your responsibility.

There is no deduction for putting an eligible item back into our assortment. For preference-based returns, the original standard shipping charge is not refundable. If we sent a defective, damaged or incorrect item, we refund the affected item and any applicable original shipping charge.

Inspection and your refund

After the return arrives, allow 3–5 business days for inspection. When approved, we initiate the refund to the original payment method and email you. Your bank or card issuer determines when the refund becomes visible in your account. If anything prevents approval, we will explain the issue and discuss the available next steps.

Exchanges and cancellations

For a different size, color or storage style, contact us to discuss returning the original item and placing a separate order. Cancellation requests can be accommodated before dispatch; an order already on its way follows the return process.

Questions? Our support hours are Monday–Friday, 9:00 AM–5:00 PM Eastern Time.
[email protected] · +1 818 277 1667